Privacy Policy

OVERVIEW

This Privacy Policy describes how Woofshoppewoof (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

PERSONAL INFORMATION WE COLLECT

When you visit or use our website, we may collect the following types of personal information.

Device and Usage Information

Examples include:

  • IP address
  • Browser type and version
  • Time zone
  • Pages viewed and interactions with the site
  • Cookie data

Purpose of collection:

To ensure the website functions correctly, to improve user experience, and to analyse website performance.

How it is collected:

Automatically through cookies and similar technologies.

Order and Transaction Information

Examples include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers)

Purpose of collection:

To process orders, arrange delivery, provide order confirmations, communicate with you, and manage payments and fraud prevention.

Customer Support Information

Examples include:

  • Communications via email or contact forms
  • Order-related enquiries

Purpose of collection:

To respond to enquiries and provide customer support.

HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Provide and fulfil orders
  • Process payments and deliveries
  • Communicate with customers
  • Improve our website and services
  • Comply with legal obligations

We do not sell personal information.

SHARING PERSONAL INFORMATION

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping and fulfilment providers

These providers are only given access to information necessary to perform their services and are required to protect your information.

We may also disclose personal information where required by law.

COOKIES

Our website uses cookies to improve functionality and analyse traffic. Cookies help us remember your preferences and understand how visitors use our site.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

DATA SECURITY

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Payment information is handled securely by third-party payment providers and is not stored by us.

ACCESS AND CORRECTION

You may request access to personal information we hold about you, or request corrections if you believe the information is inaccurate or incomplete.

Requests can be made using the contact details below.

RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page.

CONTACT US

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us at:

Email: Woofshoppewoof@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:

https://www.oaic.gov.au